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Privacy Policy

24th January 2025

Sogeza Privacy Policy

Effective Date: August 15, 2026
Last Updated: August 15, 2026

Welcome to Sogeza.

Your privacy and trust are important to us. This Privacy Policy explains how Sogeza collects, uses, shares, stores, and protects personal information when you use our mobile applications, website, customer support services, ride-hailing services, vehicle rental services, delivery services, and related platform features.

This Privacy Policy also explains the choices and rights available to you regarding your personal information.

Sogeza is a technology platform that connects users with drivers, vehicle rental providers, delivery partners, and other independent service providers available through the platform.

Where services are provided by independent drivers, delivery partners, rental providers, or other third-party providers, those providers may operate independently from Sogeza and may be subject to their own legal and privacy obligations.

1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies when you:

  • Create or use a Sogeza account.

  • Use the Sogeza mobile application or website.

  • Request, book, or receive a ride.

  • Request vehicle rental services.

  • Request or receive delivery services.

  • Register as a driver, delivery partner, vehicle provider, or other service provider.

  • Contact Sogeza customer support.

  • Use location, payment, booking, messaging, or other features available through Sogeza.

This Privacy Policy does not govern third-party websites, payment processors, service providers, or other external services that maintain their own privacy policies.

2. INFORMATION WE COLLECT

We collect information that is reasonably necessary to operate, secure, support, and improve the Sogeza platform.

A. Information You Provide

When you register for or use Sogeza, we may collect information such as:

  • Full name

  • Email address

  • Phone number

  • Profile photo

  • Account login and authentication information

  • Account preferences

  • Pickup addresses

  • Drop-off addresses

  • Delivery addresses

  • Rental details

  • Booking information

  • Service-related instructions

  • Ratings, reviews, and feedback

  • Customer support information

  • Transaction and payment-related information

Payment card or banking information may be processed directly by authorized payment processors. Sogeza may receive transaction details or payment confirmation information without receiving complete payment card credentials.

B. Driver and Service Provider Information

If you register as a driver, delivery partner, rental provider, or other service provider, we may collect additional information necessary for onboarding, verification, safety, and platform operations, including:

  • Full name

  • Contact information

  • Profile photo

  • Government-issued identification information

  • Driver's license information

  • Vehicle information

  • Vehicle registration information

  • Vehicle photographs

  • Insurance information where applicable

  • Identity or eligibility verification documents

  • Banking or payout information

  • Provider account status

  • Service history

  • Ratings and reviews

  • Documents required for legal, operational, or safety purposes

We collect only information relevant to the provider services available through Sogeza.

3. LOCATION INFORMATION

Location information is an important part of Sogeza's ride-hailing, rental, delivery, navigation, safety, and provider-matching functionality.

Depending on your device settings, permissions, account type, and the feature being used, Sogeza may collect:

  • Approximate location

  • Precise GPS location

  • Pickup location

  • Drop-off or destination location

  • Delivery location

  • Driver or provider location

  • Route and navigation information

  • Distance information

  • Trip or service location history

  • Location timestamps

Rider and Customer Location

Sogeza may use your location when you open or use location-dependent features to:

  • Detect your pickup location.

  • Find nearby drivers or service providers.

  • Calculate estimated arrival times.

  • Calculate routes and distances.

  • Provide ride, rental, or delivery functionality.

  • Improve booking accuracy.

  • Support safety and fraud-prevention features.

Driver and Service Provider Location

For drivers and other applicable providers, Sogeza may collect precise location while the app is in use.

Where permitted by your device settings and applicable law, Sogeza may also collect location in the background when a driver or provider is online, available to receive service requests, navigating to a customer, or completing an active booking.

Background location may be used to:

  • Match nearby drivers or providers with customers.

  • Receive and manage service requests.

  • Provide real-time trip or delivery tracking.

  • Calculate estimated arrival times.

  • Support navigation.

  • Maintain trip continuity when the app is not actively visible on screen.

  • Support safety, fraud prevention, and service verification.

Sogeza does not use precise or background location information solely for advertising purposes.

You may manage location permissions from your device settings. Disabling location access may prevent certain Sogeza features from working correctly.

4. SERVICE AND TRANSACTION INFORMATION

When you request or complete a service through Sogeza, we may collect information such as:

  • Type of service requested

  • Pickup location

  • Destination

  • Delivery information

  • Rental information

  • Booking date and time

  • Trip start and completion time

  • Distance

  • Duration

  • Fare or service charge

  • Discounts or promotional information

  • Payment status

  • Transaction history

  • Cancellation information

  • Driver or provider assigned to the service

  • Ratings and feedback

This information helps us provide requested services, maintain transaction records, resolve disputes, and improve the platform.

5. DEVICE, TECHNICAL, AND APP USAGE INFORMATION

When you use Sogeza, certain technical information may be collected automatically, including:

  • Device type

  • Device model

  • Operating system

  • App version

  • IP address

  • Device or application identifiers

  • Language settings

  • Network information

  • Login activity

  • Features used

  • Screens or pages viewed

  • Interaction timestamps

  • Crash reports

  • Performance information

  • Diagnostic information

We use this information to operate the platform, maintain security, diagnose technical problems, fix crashes, prevent abuse, and improve performance.

6. COMMUNICATION INFORMATION

When you communicate with Sogeza or use communication features within the platform, we may collect information relating to those communications.

This may include:

  • Customer support messages

  • Support requests

  • In-app messages

  • Communications between customers and drivers or providers where supported

  • Email communications

  • Complaint or dispute information

  • Call-related metadata where applicable

Such information may be used to provide support, resolve disputes, investigate safety incidents, prevent fraud, and improve Sogeza services.

7. INFORMATION FROM THIRD PARTIES

We may receive information from third-party services that assist in operating Sogeza, such as:

  • Payment processing providers

  • Identity verification providers

  • Mapping and navigation providers

  • Cloud hosting providers

  • Authentication providers

  • Analytics providers

  • Fraud-prevention providers

  • Communication service providers

  • Referral or promotional partners

The information received depends on the service being provided and the permissions you have granted.

8. HOW WE USE YOUR INFORMATION

Sogeza may use collected information to provide and operate platform functionality, including to:

Provide Sogeza Services

  • Create and manage user accounts.

  • Connect riders with drivers.

  • Connect users with delivery partners.

  • Facilitate vehicle rental bookings.

  • Match users with appropriate service providers.

  • Process bookings and service requests.

  • Provide navigation and routing.

  • Enable live trip or delivery tracking.

  • Calculate fares, distances, and estimated arrival times.

  • Process transactions and payments.

  • Process driver or provider payouts.

  • Provide receipts and booking confirmations.

Safety, Security, and Fraud Prevention

We may use information to:

  • Verify accounts and provider identities.

  • Verify driver and vehicle documentation.

  • Detect fraudulent or unauthorized activity.

  • Protect Sogeza accounts.

  • Investigate suspicious activity.

  • Investigate complaints or disputes.

  • Maintain platform security.

  • Protect users, drivers, providers, and Sogeza.

Customer Support

We may use information to:

  • Respond to user inquiries.

  • Resolve booking or payment issues.

  • Resolve disputes.

  • Troubleshoot technical problems.

  • Investigate reported incidents.

  • Provide assistance regarding Sogeza services.

Platform Improvement

We may use information to:

  • Analyze platform usage.

  • Improve application stability and performance.

  • Improve matching and routing functionality.

  • Develop new features.

  • Improve customer and provider experience.

  • Diagnose crashes and technical errors.

Communications

Where permitted, we may use contact information to send:

  • Booking confirmations

  • Transaction notifications

  • Service updates

  • Security alerts

  • Account notifications

  • Customer support messages

  • Important platform announcements

With your permission or where otherwise legally permitted, we may also send promotional or marketing communications.

You may opt out of non-essential marketing communications at any time.

Legal Compliance

We may process information where reasonably necessary to:

  • Comply with applicable laws and regulations.

  • Respond to lawful government requests.

  • Comply with court orders.

  • Protect legal rights.

  • Enforce Sogeza's Terms and Conditions.

  • Meet tax, accounting, financial, or regulatory obligations.

9. HOW WE SHARE INFORMATION

Sogeza does not sell or rent personal information to third parties.

We may share information only when reasonably necessary to provide services, operate the platform, protect users, or comply with legal obligations.

Other Sogeza Users

When necessary to complete a booking, limited information may be shared between customers and service providers.

For example, a driver may receive information such as:

  • Customer name

  • Pickup location

  • Destination or relevant service location

  • Booking instructions

  • Information necessary to complete the requested service

Customers may receive information such as:

  • Driver or provider name

  • Profile information

  • Vehicle information

  • Vehicle registration or license plate information where applicable

  • Driver rating

  • Current service location

  • Estimated arrival information

Only information reasonably necessary to provide the requested service should be shared.

Service Providers and Technology Partners

Information may be shared with trusted providers that assist us with:

  • Payment processing

  • Cloud hosting

  • Maps and navigation

  • Customer support

  • Analytics

  • Identity verification

  • Communication services

  • Security

  • Fraud prevention

  • Application monitoring and diagnostics

These providers are permitted to process information only as necessary to perform services for Sogeza, subject to applicable contractual and legal requirements.

Legal Requirements

We may disclose information where reasonably necessary to:

  • Comply with applicable laws.

  • Respond to legal processes or court orders.

  • Respond to lawful requests from authorities.

  • Protect the rights or safety of users.

  • Investigate fraud or illegal activity.

  • Enforce Sogeza's legal agreements.

Business Transfers

If Sogeza is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable privacy and legal requirements.

10. PAYMENT INFORMATION

Payments made through Sogeza may be processed using authorized third-party payment service providers.

Depending on the payment method, payment processors may collect information such as payment card information, bank account information, mobile wallet information, or other payment credentials.

Sogeza may receive transaction-related information such as:

  • Payment status

  • Transaction identifier

  • Payment amount

  • Payment method type

  • Refund information

Third-party payment providers process payment information in accordance with their own privacy policies and security requirements.

11. DATA RETENTION

Sogeza retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • Whether your Sogeza account remains active.

  • The type of information involved.

  • Operational requirements.

  • Transaction and financial record requirements.

  • Legal and regulatory obligations.

  • Tax and accounting requirements.

  • Fraud prevention and security requirements.

  • Ongoing disputes or investigations.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise securely dispose of it according to applicable requirements.

Certain information may need to be retained after account deletion when required for legitimate legal, regulatory, financial, fraud-prevention, security, or dispute-resolution purposes.

12. ACCOUNT AND DATA DELETION

You may request permanent deletion of your Sogeza account and associated personal information.

Users may initiate account deletion using the account deletion functionality available within the Sogeza application.

Sogeza also provides an external method for requesting account deletion for users who no longer have access to the application.

Account Deletion Web Page:
https://www.sogeza.com/delete-account

Privacy Contact Email:
info@sogeza.com

When a valid account deletion request is completed, Sogeza will delete or anonymize personal information associated with the account unless specific information must be retained for legitimate purposes such as:

  • Legal obligations

  • Tax or accounting requirements

  • Fraud prevention

  • Security investigations

  • Dispute resolution

  • Regulatory compliance

Temporary account suspension, disabling, or deactivation is not treated as permanent account deletion.

Where third-party service providers process personal information on behalf of Sogeza, we may also request deletion of relevant information from those providers where applicable.

13. YOUR PRIVACY RIGHTS AND CHOICES

Depending on your location and applicable privacy law, you may have rights regarding your personal information, including the right to:

  • Access personal information associated with your account.

  • Correct inaccurate or incomplete information.

  • Update account information.

  • Request deletion of your account.

  • Request deletion of eligible personal information.

  • Request a copy of certain personal information.

  • Restrict or object to certain processing activities where applicable.

  • Withdraw consent where processing is based on consent.

  • Manage location permissions.

  • Opt out of non-essential marketing communications.

You may exercise available rights through Sogeza account settings or by contacting us at:

info@sogeza.com

We may need to verify your identity before processing certain privacy requests.

14. LOCATION PERMISSION CONTROLS

You can control Sogeza's access to your device location through your mobile device settings.

Depending on your operating system, you may be able to select options such as:

  • Precise or approximate location

  • Allow while using the app

  • Allow only once

  • Allow in the background

  • Do not allow

Some core Sogeza functionality depends on location services.

For example, disabling location permissions may prevent Sogeza from:

  • Detecting pickup locations.

  • Finding nearby drivers.

  • Matching service requests.

  • Providing live trip tracking.

  • Providing navigation.

  • Providing accurate arrival estimates.

Drivers or providers who disable required location permissions may not be able to remain online or receive and complete service requests.

15. DATA SECURITY

Sogeza uses reasonable administrative, organizational, physical, and technical safeguards designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

These measures may include access controls, secure communication methods, authentication safeguards, and security monitoring.

However, no method of electronic transmission, mobile communication, or electronic storage can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their login credentials and should notify Sogeza if they believe their account has been accessed without authorization.

16. INTERNATIONAL DATA PROCESSING

Sogeza may use service providers, infrastructure, or technology partners located in different countries.

As a result, personal information may be processed or stored outside the country in which you reside.

Where required, Sogeza takes appropriate steps designed to ensure international transfers and processing are conducted subject to applicable legal safeguards.

17. CHILDREN'S PRIVACY

Sogeza is not intended to be used independently by children below the minimum age permitted under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If we learn that personal information belonging to a child has been collected in a manner that is not legally permitted, we will take reasonable steps to delete or otherwise appropriately handle that information.

Parents or legal guardians who believe that a child has provided personal information improperly may contact:

info@sogeza.com

18. THIRD-PARTY SERVICES

Sogeza may contain integrations or links to services operated by third parties, including payment services, mapping services, identity verification services, or external websites.

Third-party services operate under their own privacy policies and terms.

Sogeza is not responsible for independent privacy practices of third parties except to the extent required by applicable law.

We encourage users to review the privacy policies of relevant third-party services.

19. MARKETING COMMUNICATIONS

Where permitted by applicable law, Sogeza may send users information regarding promotions, offers, new services, or platform updates.

Users may opt out of non-essential promotional communications using the unsubscribe mechanism provided in the communication or through available account settings.

Users may continue to receive essential transactional, security, booking, and account-related communications even after opting out of marketing.

20. CHANGES TO THIS PRIVACY POLICY

Sogeza may update this Privacy Policy periodically to reflect changes in:

  • Platform functionality

  • Data practices

  • Technology

  • Business operations

  • Legal or regulatory requirements

When material changes are made, we may notify users through the Sogeza application, website, email, or another appropriate method.

The updated Privacy Policy will display a revised “Last Updated” date.

We encourage users to review this Privacy Policy periodically.

21. CONTACT US

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact Sogeza:

Sogeza

Email: info@sogeza.com
Website: https://www.sogeza.com

For account deletion requests, you may use the account deletion functionality provided within the Sogeza application or the Sogeza account deletion webpage.

By using Sogeza, you acknowledge that you have had an opportunity to review this Privacy Policy.